Client Care Specialist

Ethos Discovery; Winchester (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

CE Allowance

Veterinary Technician scholarships

VTNE/license reimbursement

Uniform allowance

Employee pet discount

Disability & Life Insurance

Job summary

Valley Veterinary Emergency & Referral Center is seeking experienced Client Care Specialists to join its 24/7 emergency hospital in Winchester, VA. You will be the first contact for clients, managing an array of responsibilities from scheduling appointments to providing top-tier customer care.

This full-time position offers a competitive pay rate of $16-22/hr, with three 12-hour shifts. Full benefits include medical, dental, vision, and more.

Qualifications

• Strong teamwork and communication skills.
• Ability to work in a fast-paced veterinary environment.

Responsibilities

• Serve as the primary client contact with a warm, professional approach.
• Manage multi-line phones to schedule appointments and answer questions.
• Greet clients and pets, maintain a clean reception area.
• Confirm appointments, give instructions, and document communications.
• Check in appointments, drop-offs, and emergencies.
• Prepare forms and organize patient records.
• Review discharge instructions with clients and complete checkout.
• Address client concerns or complaints professionally.
• Process payments and assist with daily accounting tasks.
• Schedule efficiently for multiple doctors and manage cancellations.
• Keep client areas clean and stocked.
• Maintain organized physical and digital patient files.

Skills

Teamwork

Communication Skills

Fast-paced Work

Education

High school diploma or equivalent

Job description

Client Care Specialist

Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking experienced Client Care Specialists. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.

Client Care Specialist | $16- 22/hr

Location: Winchester, VA

Full-Time | 3x12s

$16 - 22/hr

Join Valley Veterinary Emergency & Referral Center (VVERC), a 24/7 emergency hospital, where you’ll be the compassionate first point of contact for families in need. In this role, you’ll sharpen your client communication and emergency triage skills, support a fast-paced medical team, and provide empathetic, top-tier service when patients and clients need it most—making a meaningful impact every single shift.

Pay & Benefits for Client Care Specialists

• $16- 22/hr

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule

• Three 12-hour shifts
• Weekends and holidays as needed
• Relief shifts available!

Client Care Specialist Responsibilities

• Serve as the primary client contact with a warm, professional, and solution-oriented approach.
• Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.
• Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.
• Confirm appointments/surgeries, give instructions, and document all client communications.
• Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.
• Prepare necessary forms, charts, and patient folders, and organize records and attachments.
• Review discharge instructions and invoices with clients and complete checkout.
• Address client concerns or complaints professionally and in line with hospital policies.
• Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.
• Follow up on outstanding invoices or deposits.
• Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.
• Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.
• Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.
• Operate standard office equipment and maintain organized physical and digital patient files.
• Support ongoing improvement of client service policies and workflows.

Qualifications

• High school diploma or equivalent
• Strong teamwork and communication skills
• Ability to work in a fast-paced veterinary environment

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need