Veterinary Diagnostics Connectivity Support Specialist

Scorpion Therapeutics; New Jersey; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Healthcare starting day one

401(k) with match and profit-sharing

4 weeks vacation

Job summary

Scorpion Therapeutics in the United States (New Jersey area) seeks a connectivity-focused technical support professional to assist end users, field representatives, and distribution partners with configuration, connectivity integration, and troubleshooting for veterinary information systems products.

This role emphasizes problem resolution, training, and cross-functional collaboration with Product Management, Engineering, and Quality to ensure smooth operation and high customer satisfaction.

Qualifications

• Associate degree in computer/software engineering or equivalent experience.
• 3+ years software engineering and software support experience (vet experience preferred).
• Point-of-care diagnostic experience preferred.
• Excellent telephone manner.
• Experience with CRM, ERP, and contact center systems preferred.
• Bilingual (French/Spanish/Portuguese) is a plus.

Responsibilities

• Answer incoming requests for technical support; troubleshoot and resolve information systems problems.
• Assist customers and partners with connectivity, product performance, inquiries, applications, and operations training.
• Initiate product returns for replacement, investigation, and repair; document calls in the call management system.
• Initiate orders to send product for troubleshooting or replacement; provide customer accommodation.
• Specialize in connectivity/integration issues; prepare/review support info; develop fault isolation processes.
• Provide guidance and training on connectivity/integration issues.
• Collaborate with Product Management, Repair, Engineering, and Quality as needed.
• Handle and elevate escalations; participate in special projects.

Skills

Software engineering

Software support

Customer service

Excellent communication

Bilingual abilities

Education

Associate degree in computer engineering or software engineering

Tools

CRM systems

ERP systems

Contact center software

MS Access

Excel

Word

Outlook

Job description

Scorpion Therapeutics in the United States (New Jersey area) seeks a connectivity-focused technical support professional to assist end users, field representatives, and distribution partners with configuration, connectivity integration, and troubleshooting for veterinary information systems products.

This role emphasizes problem resolution, training, and cross-functional collaboration with Product Management, Engineering, and Quality to ensure smooth operation and high customer satisfaction.