Diagnostics Customer Service & Fulfillment Specialist

Scorpion Therapeutics; Trenton (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Scorpion Therapeutics is seeking a Diagnostics Customer Service Specialist to manage order processing, SAP records, and customer inquiries. You will handle contracts, pricing parameters, and coordination with Marketing, Finance, and Logistics to ensure accurate and timely fulfillment.

The role requires a bachelor’s degree or 5 years’ equivalent experience in Customer Service/Operations, plus 1 year in Zoetis Veterinary Customer Service.

Qualifications

• Bachelor’s degree or 5 years equivalent Customer Service/Operations experience.
• Minimum 1 year Zoetis Veterinary Customer Service (or equivalent).
• Full understanding and use of SAP/ERP (SAP ECC).
• Knowledge of Zoetis accounts, products, pricing, and programs (preferred).

Responsibilities

• Process contracts in SAP and ensure required information is captured.
• Process orders via phone, fax, EDI, CPQ, and email.
• Coordinate shipments and product allocation with cross-functional teams.
• Resolve customer inquiries and research/resolve account issues.
• Maintain daily phone coverage and meet phone metrics.
• Assist Sales/Marketing with internal service.

Skills

Analytical skills

Organizational skills

Verbal communication

Written communication

Customer service

Problem solving

Process improvement

Education

Bachelor’s degree or 5 years equivalent Customer Service/Operations experience

Tools

SAP ECC

Job description

Scorpion Therapeutics is seeking a Diagnostics Customer Service Specialist to manage order processing, SAP records, and customer inquiries. You will handle contracts, pricing parameters, and coordination with Marketing, Finance, and Logistics to ensure accurate and timely fulfillment.

The role requires a bachelor’s degree or 5 years’ equivalent experience in Customer Service/Operations, plus 1 year in Zoetis Veterinary Customer Service.