Veterinary Customer Service Representative (CSR)

Petroglyph & Coronado Pet Hospitals; Albuquerque (NM); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Fully-paid medical, dental and vision

401(k) plan with employer matching

Flexible spending account

Paid Time off and sick leave

Differential pay on weekends

Great pet care benefits

Teamwork, learning opportunities and/c

Job summary

Petroglyph Animal Hospital in Albuquerque, NM is seeking a Customer Service Representative to be the friendly, efficient first contact for clients and their pets. You will manage high-volume calls with empathy, schedule appointments across multiple platforms, and assist with payments to keep the clinic running smoothly.

The ideal candidate enjoys helping people, stays organized, and thrives in a fast-paced setting.

Qualifications

• Excellent telephone and customer service skills in a fast-paced environment.
• Positive attitude and people-oriented approach.
• Able to learn quickly and take on new challenges.
• Ability to multitask while staying accurate and organized.
• Reliable, self-motivated, and team-oriented.
• Willing to work three 10-hour shifts Mon–Wed, with weekend coverage as needed.
• Previous office, medical, or veterinary experience is preferred, but training is available.

Responsibilities

• Be the first contact for clients and their pets, in person and by phone.
• Handle a high volume of calls with professionalism and empathy.
• Schedule appointments across multiple computer platforms.
• Assist with check-ins, check-outs, estimates, and payment processing.
• Communicate with clients by phone and email.
• Contribute to a welcoming, organized hospital experience.

Skills

Phone skills

Customer service

People person

Multitasking

Attention to detail

Dependable

Team player

Job description

Description

Join a Career That Keeps You Engaged.

Petroglyph Animal Hospital | Albuquerque, NM

Since 1996, Petroglyph Animal Hospital has been dedicated to providing exceptional veterinary care to our community. As one of the busiest urgent care veterinary hospitals in the area, every day brings new challenges, opportunities to learn, and the chance to make a real difference.

We're looking for an ambitious, dependable, and compassionate Customer Service Representative who enjoys working with people, thrives in a fast-paced environment, and wants to be part of a team that genuinely supports one another. This position is ideal for someone who enjoys staying busy, learns quickly, communicates confidently, and takes pride in delivering outstanding customer service.

What You'll Do

• Be the first point of contact for clients and their pets, both in person and over the phone.
• Answer a high volume of calls with professionalism, empathy, and efficiency.
• Schedule appointments using multiple computer platforms.
• Assist with check-ins, check-outs, estimates, and payment processing.
• Communicate with clients by phone and email.
• Help create a welcoming, organized, and efficient hospital experience.

Requirements

We're Looking For Someone Who

• Has exceptional telephone and customer service skills and thrives in a high-call-volume environment
• Is a true people person with a positive attitude.
• Learns quickly and enjoys taking on new challenges.
• Can multitask while maintaining accuracy and attention to detail.
• Is dependable, motivated, and works well as part of a team.
• Is available to work three 10-hour shifts Monday through Wednesday, with flexibility to assist with additional coverage as needed, including weekends.
• Has previous office, medical, or veterinary experience (preferred), but we're willing to train the right person with the right attitude and work ethic.

Why Join Us?

If you're looking for a rewarding career where you can stay busy, continue learning, build meaningful connections, and play an important role in the care of pets and the people who love them, we’d love to have you on our team.

Your Pets. Our Team. We’ve Got This!

• Fully-paid medical, dental and vision plans
• 401(k) plan with matching employer contribution
• Flexible spending account with yearly employer contribution
• Paid Time off and sick leave
• Differential pay on weekends
• Great pet care benefits
• Teamwork, learning opportunities and career growth