Veterinary Customer Service Representative

Riverwalk Animal Hospital - Sanford, FL; Sanford (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Job summary

Riverwalk Animal Hospital in Sanford, FL is hiring a Veterinary Customer Service Representative to join our friendly team. This full-time role focuses on greeting clients, triaging concerns, and ensuring smooth daily operations at the reception; you will handle calls, emails, scheduling, and payments, while offering empathetic support to clients and their pets.

We value open communication, ongoing development, and a collaborative environment.

Qualifications

• Minimum 1 year of veterinary reception experience required.
• Strong customer service and communication skills.
• Proficiency with computer systems and handling payments.

Responsibilities

• Greet clients and patients and triage concerns.
• Answer calls or emails and direct to appropriate party.
• Schedule appointments to optimize daily flow.
• Check in/check out clients and process payments.
• Provide empathetic support during times of need.
• Maintain a clean, welcoming reception area.

Skills

Veterinary receptionist

Customer service

Multi-tasking

Communication

Computer skills

Job description

Veterinary Customer Service Representative

Full-time

At Riverwalk Animal Hospital, we combine state-of-the-art medicine with the comforting, small town atmosphere. Our mission is to deliver exceptional veterinary care in a welcoming environment. Committed to personalized attention, we prioritize the unique needs of each pet. Our focus is on open communication, integrity, and compassion, all while staying up to date with the most recent research and developments in veterinary medicine.

Here we encompass a supportive environment for our staff, building each other up and showing our appreciation for everyone's contributions. Weekly meetings are held to keep the staff aligned; as well as offering continuing education andteambuilding exercises. We value every member of our team and acknowledge that our success is a joint effort!

Riverwalk is dedicated to providing a seamless blend of wellness and animal urgent care services. Our doors are open seven days a week, with extended hours and walk-in availability.

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

• Experienced Receptionist with a minimum of 1-year veterinary experiencerequired.
• Compassionate and calm team player.
• Ability to multi-task.
• Superior customer service and communication skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.