Veterinary Customer Service Representative

Riverwalk Animal Hospital; Sanford (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave

Competitive Compensation

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Personal Pet Discounts

Job summary

Riverwalk Animal Hospital in Sanford, FL is seeking a Veterinary Customer Service Representative to greet clients, triage concerns, and support a compassionate team. This full-time front desk role emphasizes open communication, patient care, and smooth daily operations.

Candidates should have at least 1 year of veterinary receptionist experience, excellent customer service, and strong computer skills. The position offers ongoing training and opportunities to grow within a supportive practice.

Qualifications

• Experienced Receptionist with a minimum of 1-year veterinary experience required.
• Strong customer service and communication skills.
• Ability to multi-task and stay organized.

Responsibilities

• Greet clients and patients and triage concerns.
• Answer calls or emails and direct to the appropriate party.
• Schedule appointments to maximize efficiency and daily flow.
• Check in and check out clients and process payments.
• Provide friendly emotional support in a compassionate and discreet manner.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Computer skills

Compassionate team player

Job description

Veterinary Customer Service Representative

• Full-time

At Riverwalk Animal Hospital, we combine state-of-the-art medicine with the comforting, small town atmosphere. Our mission is to deliver exceptional veterinary care in a welcoming environment. Committed to personalized attention, we prioritize the unique needs of each pet. Our focus is on open communication, integrity, and compassion, all while staying up to date with the most recent research and developments in veterinary medicine.

Here we encompass a supportive environment for our staff, building each other up and showing our appreciation for everyone's contributions. Weekly meetings are held to keep the staff aligned; as well as offering continuing education andteambuilding exercises. We value every member of our team and acknowledge that our success is a joint effort!

Riverwalk is dedicated to providing a seamless blend of wellness and animal urgent care services. Our doors are open seven days a week, with extended hours and walk-in availability.

Job duties include, but is not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

• Experienced Receptionist with a minimum of 1-year veterinary experiencerequired.
• Compassionate and calm team player.
• Ability to multi-task.
• Superior customer service and communication skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.