Veterinary Front Desk Lead - Team & Client Experience

Whitemountainanimal; Arizona; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Performance bonuses

Health, dental, and vision insurance

Generous paid time off

Tailored development programs

Job summary

Whitemountainanimal is seeking a Customer Service Lead in Pinetop-Lakeside, AZ. This role requires previous experience in a veterinary hospital and leadership capabilities to guide the CSR team.

You will manage client communications, appointments, and deliver excellent service to ensure a positive experience for pets and their owners. Join us to make a difference in the animal care field while working in a supportive and collaborative environment.

Qualifications

• Previous experience working in a veterinary hospital is required.
• Leadership or supervisory experience is preferred.
• Ability to stay calm under pressure and multitask.

Responsibilities

• Lead and mentor the CSR team.
• Deliver exceptional service to clients and their pets.
• Manage appointments, phones, and client communications.

Skills

Veterinary hospital experience

Leadership experience

Multitasking

Positive attitude

Job description

Whitemountainanimal is seeking a Customer Service Lead in Pinetop-Lakeside, AZ. This role requires previous experience in a veterinary hospital and leadership capabilities to guide the CSR team.

You will manage client communications, appointments, and deliver excellent service to ensure a positive experience for pets and their owners. Join us to make a difference in the animal care field while working in a supportive and collaborative environment.