Customer Service Lead

188490 White Mountain Animal Hospital; Arizona; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Mental health resources

401(k) matching

Student loan assistance

Generous paid time off

Job summary

White Mountain Animal Hospital in Arizona seeks a Veterinary CSR Team Lead to manage and mentor our client service representatives. This is not an entry-level role; veterinary hospital experience and leadership ability are required to thrive in a fast-paced setting.

You will supervise scheduling, phone handling, and client communications, while partnering with doctors and technicians to ensure smooth hospital operations and exceptional patient care.

Qualifications

• Prior experience in a veterinary hospital is required.
• Leadership or supervisory experience is preferred.
• Ability to stay calm under pressure and multitask with a positive attitude.
• Strong people skills and a passion for pets and clients.

Responsibilities

• Lead and mentor the CSR team.
• Deliver exceptional service to clients and their pets.
• Manage appointments, phones, and client communications.
• Navigate veterinary software and medical terminology with confidence.
• Partner with doctors and technicians to keep the hospital running smoothly.
• Foster a positive, drama-free workplace.

Skills

Veterinary hospital experience

Leadership / supervisory experience

Customer service excellence

Multitasking under pressure

Communication skills

Tools

Veterinary software

Job description

Do you thrive in a fast-paced veterinary hospital, love leading a team, and believe pets deserve amazing customer service? If you're the kind of person who can juggle phones, clients, schedules, and a surprise puppy cuddle without breaking a sweat—we want to meet you! This is NOT an entry-level position. Veterinary hospital experience is REQUIRED. If you haven't worked in a veterinary practice before, this isn't the right fit—but we'd love to hear from you for future opportunities!

What You’ll Do

• Lead and mentor our incredible CSR team
• Deliver exceptional service to clients and their pets
• Manage appointments, phones, and client communications like a pro
• Navigate veterinary software and medical terminology with confidence
• Partner with doctors and technicians to keep the hospital running smoothly
• Help create a positive, supportive, drama-free workplace

We’re Looking For Someone Who

• Has previous experience working in a veterinary hospital (required)
• Has leadership or supervisory experience (preferred)
• Stays calm under pressure and can multitask with a smile
• Loves people just as much as pets
• Is dependable, organized, and solution-oriented
• Brings positivity, professionalism, and a great sense of humor

Why White Mountain Animal Hospital

• Live and work in the beautiful White Mountains of Arizona
• Supportive team that truly cares about each other
• Opportunities for growth and continued learning
• Spend your days making a difference for pets and the people who love them

Here’s what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career - no matter where you start.