Veterinary Client Services Lead (CSR II)

NVA General Practice; Sumner (WA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Job summary

A veterinary services provider in Sumner is seeking a full-time Customer Service Representative II to support client services and hospital operations. This mid-level role involves handling incoming calls, managing schedules, resolving client issues, and ensuring high-quality care. Candidates should have at least 3 years of customer service experience and strong communication skills, complemented by a commitment to professional development. Flexible work hours are offered, along with competitive compensation and benefits.

Qualifications

• Minimum 3 years of Customer Service experience.
• Flexibility in assigned duties.
• Ability to handle upset clients effectively.

Responsibilities

• Answer incoming calls and manage GP schedule.
• Ensure quality care and smooth hospital operations.
• Resolve client issues and escalate as necessary.

Skills

Customer Service experience

Strong time-management skills

Excellent communication skills

Complex problem-solving

Basic computer skills

Tools

Microsoft Office suite

Job description

A veterinary services provider in Sumner is seeking a full-time Customer Service Representative II to support client services and hospital operations. This mid-level role involves handling incoming calls, managing schedules, resolving client issues, and ensuring high-quality care. Candidates should have at least 3 years of customer service experience and strong communication skills, complemented by a commitment to professional development. Flexible work hours are offered, along with competitive compensation and benefits.