Pet Care Concierge & CSR — Part-Time Front Desk

NVA; Bel Aire (KS); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

401k

Uniform allowance

Employee pet discount

Job summary

Abqpetcarehospital seeks a Veterinary Customer Service Representative to join our team in Bel Aire, Kansas. This role is crucial as you will manage the client experience in our state-of-the-art animal hospital. With a part-time commitment of 15-20 hours per week, including Saturdays, you will conduct phone triage, handle appointments, and maintain communication with clients.

Ideal candidates are experienced in veterinary customer service, possess excellent phone skills, and can resolve conflicts with a cheerful demeanor. We offer competitive compensation starting at $13 per hour, along with benefits such as a 401k and uniform allowance.

Qualifications

• Experienced CSR with veterinary knowledge dedicated to client service.
• Hard worker contributing to daily hospital operation.
• Versatile, able to adapt to patients' needs.

Responsibilities

• Provide excellent client experience and greet clients.
• Answer phone calls and schedule appointments.
• Handle incoming mail and e-mail.

Skills

Phone triage and scheduling

Phone etiquette

Knowledge of canine and feline medical care

Understanding of vaccine and preventive wellness care

Conflict resolution and de-escalation

Cheerful, outgoing personality

Education

Experience as Customer Service Representative in veterinary field

Job description

Abqpetcarehospital seeks a Veterinary Customer Service Representative to join our team in Bel Aire, Kansas. This role is crucial as you will manage the client experience in our state-of-the-art animal hospital. With a part-time commitment of 15-20 hours per week, including Saturdays, you will conduct phone triage, handle appointments, and maintain communication with clients.

Ideal candidates are experienced in veterinary customer service, possess excellent phone skills, and can resolve conflicts with a cheerful demeanor. We offer competitive compensation starting at $13 per hour, along with benefits such as a 401k and uniform allowance.