Veterinary CSR Lead — Front Desk & Client Care

Abqpetcarehospital; Long Beach (CA); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Health insurance

Paid vacation & holidays

401(k) retirement plan

Employee pet care discounts

Paid uniforms

Job summary

Belmont Shore Veterinary Hospital in Long Beach, CA, is seeking an experienced Customer Service Representative (CSR) Lead. The ideal candidate will oversee front desk operations to enhance client satisfaction while leading a dynamic team. This role demands veterinary experience, strong leadership skills, and the ability to multitask in a fast-paced environment.

Compensation ranges from $21 to $26 per hour, and benefits include health insurance, a 401(k) plan, and employee pet care discounts. Join us in making a meaningful impact in veterinary care!

Qualifications

• Veterinary experience required (clinic, hospital, or similar setting).
• Strong skills in client communication and conflict resolution.
• Experience as CSR Lead, Lead Receptionist, or Front Desk Supervisor preferred.

Responsibilities

• Lead and supervise a team of Customer Service Representatives (CSRs).
• Manage front desk workflow including check-in/out and client communication.
• Train, mentor, and support CSR team members.

Skills

Client communication

Conflict resolution

Team leadership

Multitasking

Tech-savvy

Tools

Veterinary practice management software

Job description

Belmont Shore Veterinary Hospital in Long Beach, CA, is seeking an experienced Customer Service Representative (CSR) Lead. The ideal candidate will oversee front desk operations to enhance client satisfaction while leading a dynamic team. This role demands veterinary experience, strong leadership skills, and the ability to multitask in a fast-paced environment.

Compensation ranges from $21 to $26 per hour, and benefits include health insurance, a 401(k) plan, and employee pet care discounts. Join us in making a meaningful impact in veterinary care!