Customer Service Representative Lead

National Veterinary Associates; Long Beach (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid vacation & holidays

Paid uniforms

Job summary

Belmont Shore Veterinary Hospital in Long Beach, CA is seeking an experienced Customer Service Representative (CSR) Lead to oversee front desk operations and elevate the client experience. The position offers $21–$26/hour with full benefits.

You will lead CSRs, ensure exceptional veterinary client service, manage scheduling, check-in/out, phones, and EMR systems while training and mentoring the team.

Qualifications

• Veterinary experience required in a clinic, hospital, or similar setting.
• Experience as CSR Lead or Front Desk Supervisor preferred.
• Strong client communication, conflict resolution, and team leadership skills.
• Experience with veterinary practice management software (Avimark, eVet, Cornerstone).
• Ability to multitask in a high-volume environment.
• Proficiency with paperless workflows and scheduling systems.

Responsibilities

• Lead and supervise CSRs at the front desk.
• Ensure exceptional veterinary client service.
• Manage front desk workflow: check-in/out, phones, scheduling, client communication.
• Train, mentor, and support CSR team members.
• Collaborate with veterinarians and technicians to ensure care.
• Maintain an accurate EMR/paperless records.

Skills

Leadership

Client communication

Team leadership

Conflict resolution

Multitasking

Tools

Avimark

eVet

Cornerstone

Job description

Hospital Name: Belmont Shore Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Belmont Shore Veterinary Hospital | Long Beach, CA
$21–$26/hour + Full Benefits

Belmont Shore Veterinary Hospital is seeking an experienced Customer Service Representative (CSR) Lead with a strong background in the veterinary industry to oversee front desk operations and elevate the client experience.

If you have proven experience in veterinary client service, team leadership, and front office coordination, this is your opportunity to step into a key leadership role where your impact is immediate and meaningful.

Why You’ll Stand Out in This Role

• Leadership opportunity in a fast-paced veterinary hospital
• Direct impact on client satisfaction, team performance, and hospital success
• Collaborative, supportive, team-oriented culture
• Work with experienced veterinarians and a high-performing clinical team

Key Responsibilities

• Lead and supervise a team of Customer Service Representatives (CSRs)
• Ensure consistent delivery of exceptional veterinary client service
• Manage front desk workflow: check-in/out, phones, scheduling, client communication
• Resolve client concerns professionally and efficiently
• Train, mentor, and support CSR team members
• Collaborate with veterinarians and technicians to ensure seamless patient care
• Maintain accuracy in a paperless, electronic medical record (EMR) system

Required Qualifications (Indeed/LinkedIn Optimized Keywords)

• Veterinary experience required (clinic, hospital, or similar setting)
• Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred
• Strong skills in client communication, conflict resolution, and team leadership
• Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.)
• Ability to multitask in a high-volume, fast-paced environment
• Tech-savvy and comfortable with paperless workflows and scheduling systems
• Pay: $21–$26/hour (based on experience & leadership background)
• Health insurance (full-time employees)
• Paid vacation & holidays
• Paid uniforms

Schedule: Flexible availability required (evenings & weekends)

What We’re Looking For

• Have strong leadership presence and accountability
• Are passionate about client service in a veterinary setting
• Can train and motivate a team
• Thrive in a structured, high-standard environment
• Want long-term growth and stability in a leadership role

No phone calls, please
Employment contingent on background check