Customer Service Representative Lead

Abqpetcarehospital; Long Beach (CA); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Health insurance

Paid vacation & holidays

401(k) retirement plan

Employee pet care discounts

Paid uniforms

Job summary

Belmont Shore Veterinary Hospital in Long Beach, CA, is seeking an experienced Customer Service Representative (CSR) Lead. The ideal candidate will oversee front desk operations to enhance client satisfaction while leading a dynamic team. This role demands veterinary experience, strong leadership skills, and the ability to multitask in a fast-paced environment.

Compensation ranges from $21 to $26 per hour, and benefits include health insurance, a 401(k) plan, and employee pet care discounts. Join us in making a meaningful impact in veterinary care!

Qualifications

• Veterinary experience required (clinic, hospital, or similar setting).
• Strong skills in client communication and conflict resolution.
• Experience as CSR Lead, Lead Receptionist, or Front Desk Supervisor preferred.

Responsibilities

• Lead and supervise a team of Customer Service Representatives (CSRs).
• Manage front desk workflow including check-in/out and client communication.
• Train, mentor, and support CSR team members.

Skills

Client communication

Conflict resolution

Team leadership

Multitasking

Tech-savvy

Tools

Veterinary practice management software

Job description

Customer Service Representative (CSR) Lead

Belmont Shore Veterinary Hospital | Long Beach, CA

$21–$26/hour + Full Benefits

Belmont Shore Veterinary Hospital is seeking an experienced Customer Service Representative (CSR) Lead with a strong background in the veterinary industry to oversee front desk operations and elevate the client experience.

If you have proven experience in veterinary client service, team leadership, and front office coordination, this is your opportunity to step into a key leadership role where your impact is immediate and meaningful.

Why You’ll Stand Out in This Role

• Leadership opportunity in a fast-paced veterinary hospital
• Direct impact on client satisfaction, team performance, and hospital success
• Collaborative, supportive, team-oriented culture
• Work with experienced veterinarians and a high-performing clinical team

Key Responsibilities

• Lead and supervise a team of Customer Service Representatives (CSRs)
• Ensure consistent delivery of exceptional veterinary client service
• Manage front desk workflow: check‑in/out, phones, scheduling, client communication
• Resolve client concerns professionally and efficiently
• Train, mentor, and support CSR team members
• Collaborate with veterinarians and technicians to ensure seamless patient care
• Maintain accuracy in a paperless, electronic medical record (EMR) system

Required Qualifications (Indeed/LinkedIn Optimized Keywords)

• Veterinary experience required (clinic, hospital, or similar setting)
• Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred
• Strong skills in client communication, conflict resolution, and team leadership
• Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.)
• Ability to multitask in a high-volume, fast‑paced environment
• Tech‑savvy and comfortable with paperless workflows and scheduling systems

Compensation & Benefits

• Pay: $21–$26/hour (based on experience & leadership background)
• Health insurance (full‑time employees)
• Paid vacation & holidays
• 401(k) retirement plan
• Employee pet care discounts & benefits
• Paid uniforms

Schedule: Flexible availability required (evenings & weekends)

What We’re Looking For

• Strong leadership presence and accountability
• Passion for client service in a veterinary setting
• Ability to train and motivate a team
• Thriving in a structured, high‑standard environment
• Desire for long‑term growth and stability in a leadership role

Apply Today

Take the next step in your veterinary leadership career and join a hospital that values excellence, teamwork, and compassion.

No phone calls, please

Employment contingent on background check

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.