Customer Service Representative Lead

National Veterinary Associates; City of Long Beach (NY); Hybrid; USD 28,929 - 35,817; Full time

Benefits offered by this job

Health insurance

Paid vacation & holidays

Paid uniforms

Job summary

National Veterinary Associates in Long Beach, CA is seeking a Customer Service Representative (CSR) Lead to oversee front desk operations and elevate the client experience in a fast-paced veterinary hospital.

The ideal candidate will have strong veterinary experience and skills in team leadership and client communication, ensuring exceptional service delivery. This role offers a flexible schedule and a comprehensive benefits program.

Qualifications

• Veterinary experience required (clinic, hospital, or similar setting).
• Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred.
• Strong skills in client communication, conflict resolution, and team leadership.

Responsibilities

• Lead and supervise a team of Customer Service Representatives (CSRs).
• Ensure consistent delivery of exceptional veterinary client service.
• Manage front desk workflow: check-in/out, phones, scheduling, client communication.

Skills

Client communication

Conflict resolution

Team leadership

Veterinary experience

Tools

Veterinary practice management software (Avimark, eVet, Cornerstone)

Job description

Belmont Shore Veterinary Hospital | Long Beach, CA

$21–$26/hour + Full Benefits

Belmont Shore Veterinary Hospital is seeking an experienced Customer Service Representative (CSR) Lead with a strong background in the veterinary industry to oversee front desk operations and elevate the client experience.

If you have proven experience in veterinary client service, team leadership, and front office coordination, this is your opportunity to step into a key leadership role where your impact is immediate and meaningful.

Why You’ll Stand Out in This Role

• Leadership opportunity in a fast-paced veterinary hospital
• Direct impact on client satisfaction, team performance, and hospital success
• Collaborative, supportive, team-oriented culture
• Work with experienced veterinarians and a high-performing clinical team

Key Responsibilities

• Lead and supervise a team of Customer Service Representatives (CSRs)
• Ensure consistent delivery of exceptional veterinary client service
• Manage front desk workflow: check-in/out, phones, scheduling, client communication
• Resolve client concerns professionally and efficiently
• Train, mentor, and support CSR team members
• Collaborate with veterinarians and technicians to ensure seamless patient care
• Maintain accuracy in a paperless, electronic medical record (EMR) system

Required Qualifications (Indeed/LinkedIn Optimized Keywords)

• Veterinary experience required (clinic, hospital, or similar setting)
• Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred
• Strong skills in client communication, conflict resolution, and team leadership
• Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.)
• Ability to multitask in a high-volume, fast-paced environment
• Tech-savvy and comfortable with paperless workflows and scheduling systems
• Pay: $21–$26/hour (based on experience & leadership background)
• Health insurance (full-time employees)
• Paid vacation & holidays
• Paid uniforms

Schedule: Flexible availability required (evenings & weekends)

What We’re Looking For

• Have strong leadership presence and accountability
• Are passionate about client service in a veterinary setting
• Can train and motivate a team
• Thrive in a structured, high-standard environment
• Want long-term growth and stability in a leadership role

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.