Veterinary CSR - Flexible Schedule & Benefits

VetEvolve; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

VetEvolve is seeking a Client Service Representative in Charlotte, NC to deliver outstanding client experiences. You will greet clients, manage check-ins/outs, and coordinate appointments while maintaining accurate records and supporting the veterinary team in patient care.

Strong communication, basic computer skills, and reliable cash handling are essential. A flexible schedule is required to support hospital operations and weekend duties.

Qualifications

• High school diploma or equivalent.
• Experience with animals preferred; veterinary background valued.
• Proficiency with computers, email, scheduling tools, and MS Office.
• Accurate data entry and record-keeping skills.

Responsibilities

• Greet clients and patients warmly, offering professional, empathetic service.
• Check-in/out patients and relay real-time status to staff.
• Maintain client communications via phone, email, and mail.
• Schedule, confirm, and forward book appointments; triage urgency.
• Explain services, vaccinations, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain patient records and ensure charges are captured.
• Process payments and deposits accurately; assist with Care Credit.
• Assist with product sales and inventory; support the team.

Skills

Customer service

Communication

Data entry

Basic computer skills

Cash handling

Teamwork

Education

High school diploma

Tools

Practice management software

Job description

VetEvolve is seeking a Client Service Representative in Charlotte, NC to deliver outstanding client experiences. You will greet clients, manage check-ins/outs, and coordinate appointments while maintaining accurate records and supporting the veterinary team in patient care.

Strong communication, basic computer skills, and reliable cash handling are essential. A flexible schedule is required to support hospital operations and weekend duties.