Mixed Pet Veterinary Hospital - CSR

VetEvolve; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

VetEvolve is seeking a Client Service Representative in Charlotte, NC to deliver outstanding client experiences. You will greet clients, manage check-ins/outs, and coordinate appointments while maintaining accurate records and supporting the veterinary team in patient care.

Strong communication, basic computer skills, and reliable cash handling are essential. A flexible schedule is required to support hospital operations and weekend duties.

Qualifications

• High school diploma or equivalent.
• Experience with animals preferred; veterinary background valued.
• Proficiency with computers, email, scheduling tools, and MS Office.
• Accurate data entry and record-keeping skills.

Responsibilities

• Greet clients and patients warmly, offering professional, empathetic service.
• Check-in/out patients and relay real-time status to staff.
• Maintain client communications via phone, email, and mail.
• Schedule, confirm, and forward book appointments; triage urgency.
• Explain services, vaccinations, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain patient records and ensure charges are captured.
• Process payments and deposits accurately; assist with Care Credit.
• Assist with product sales and inventory; support the team.

Skills

Customer service

Communication

Data entry

Basic computer skills

Cash handling

Teamwork

Education

High school diploma

Tools

Practice management software

Job description

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

Client Service Representative

Compensation: $XX–$XX/hour, commensurate with licensure and experience

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first andlasting impressionfor our clients and their pets. The CSRis responsible fordelivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications,maintainingaccuraterecords, andassistingthe veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients promptly and warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.

• Schedule,confirm,and forward bookappointments,routingrequests appropriately; triage patients based on urgency.

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.

• Maintainaccuratepatient records, request and attach prior records, and ensure charges are captured.

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.

• Fill veterinary prescriptions accurately and provide instructions to clients.

• Assistwith over-the-counter product sales andmaintaininventory.

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.

• Participate in opening, closing, and weekend duties as assigned.

• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.

• Previousexperience working with animals preferred; veterinary or animal care background strongly valued.

• Basic computerproficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.

• Accurate data entry andrecord-keepingskills.

• Able to perform basic math for cash handling, billing, and appointment management.

• Manual dexterityrequiredfor typing, filing, and handling patients or supplies.

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.

• Demonstrated ability to provide professional, empathetic, and client-focused service whilemaintainingcomposure in high-stress or emotionally challenging situations.

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.

• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram.