Veterinary Clinical Support Manager

Metropolitan Veterinary Associates, Inc; Hickorytown (PA); On-site; USD 79,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with match

PTO + CE allowance

Tuition reimbursement

Paid lunch breaks

Pet care discounts

Pet food discounts

Paid volunteer time

Uniform allowance

Job summary

Metropolitan Veterinary Associates, Inc is seeking a Clinical Support Manager for Hickory Veterinary & Specialty Hospital in Plymouth Meeting, PA. You will lead the clinical support team, hire, train, coach, and mentor staff, and oversee performance reviews to cultivate a growth-focused culture.

You will run daily operations, build department schedules, ensure safe, compliant care with OSHA/AAHA/state rules, and partner with hospital leadership to improve patient care and support services.

Qualifications

• At least 5 years of clinical experience (emergency or specialty preferred).
• Supervisory or leadership experience is highly valued.
• Veterinary technician licensure is preferred.
• Strong coaching, team-building, and interdepartmental communication skills.
• Familiarity with clinical protocols, OSHA guidelines, and quality assurance.

Responsibilities

• Lead the team: hire, train, coach, mentor staff; handle performance reviews.
• Run daily operations: build schedules, manage workflow, assess staffing needs.
• Be the on-floor leader: address issues, cover admin needs, and support operations.
• Develop and uphold clinical protocols; ensure OSHA/AAHA/state/federal compliance.
• Drive process improvements and reduce risk for efficient care.
• Partner with hospital leadership to improve patient care and support services.
• Ensure coverage: two managers on site on weekdays and a manager on site on weekends.

Skills

Leadership

Team management

Staff coaching

Vet tech licensure

Clinical protocols

Communication

Emotional intelligence

Education

Veterinary technician licensure (preferred)

Tools

EMR software

Scheduling tools

Job description

Career Opportunities with Metropolitan Veterinary Associates

A great place to work.

Careers At Metropolitan Veterinary Associates

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Clinical Support Manager, Hickory Veterinary & Specialty Hospital
Plymouth Meeting, PA | Full-Time | $79,000–$93,000/year, based on experience

Schedule

You'll work four 10-hour shifts each week (40 hours).

Weekdays

• You'll work Monday through Friday, with one set weekday off each week (Tuesday or Wednesday).
• Three of your weekday shifts run 7am–5pm, and one runs 10am–8pm.
• You'll work every third weekend (Saturday and Sunday).
• On your weekend rotation, you'll also have the Friday before and the Monday after off

Why HVSH

• Medical/Dental/Vision
• 401k with match
• PTO + CE allowance
• Tuition reimbursement
• Paid Lunch Breaks
• Pet care discounts
• Pet food discounts
• Paid volunteer time
• Uniform allowance

What You'll Do

• Lead the team. Hire, train, coach, and mentor clinical support staff. You'll also handle performance reviews and resolve conflicts, and you'll build a team culture where people grow and want to stay.
• Run daily operations. Build department schedules, manage workflow, and assess staffing needs.
• Be the go-to leader on the floor. Handle issues as they come up, cover administrative needs, and jump in wherever you're needed.
• Keep care safe and consistent. Develop and uphold clinical protocols, and ensure compliance with OSHA, AAHA, and state and federal regulations.
• Drive improvement. Find opportunities to improve processes, reduce risk, and work more efficiently.
• Partner with leadership. Work with our established hospital leadership team to improve patient care and support services, and contribute to broader hospital business decisions.
• You’ll be one of three Clinical Support Managers. Together, the three of you make sure the hospital has two managers on site every weekday and a manager on site every weekend.

What You Bring

• At least 5 years of clinical experience (specialty or emergency experience strongly preferred)
• Supervisory or leadership experience (highly valued)
• Veterinary technician licensure (preferred)
• Strong skills in coaching, team building, and communicating across departments
• Working knowledge of clinical protocols, OSHA guidelines, and quality assurance
• Comfort with digital medical records and scheduling tools
• A collaborative, problem-solving approach and strong emotional intelligence

Ready for your next step? We'd love to meet you.

Hickory Veterinary & Specialty Hospital / COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.