Veterinary Clinical Support Manager

Metropolitan Veterinary Associates, Inc; Harmonville (PA); On-site; USD 79,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with match

PTO + CE allowance

Tuition reimbursement

Paid Lunch Breaks

Pet care discounts

Pet food discounts

Paid volunteer time

Uniform allowance

Job summary

Hickory Veterinary & Specialty Hospital is seeking a Clinical Support Manager to lead a veterinary clinical support team and oversee daily hospital operations in Plymouth Meeting, PA. The role involves hiring, training, coaching, and mentoring staff, plus building schedules and managing workflow to support patient care.

The position emphasizes compliance with clinical protocols and OSHA/AAHA regulations, with opportunities to drive process improvements and collaborate with hospital leadership.

Qualifications

• 5+ years of clinical experience (specialty or emergency experience strongly preferred).
• Supervisory or leadership experience (highly valued).
• Veterinary technician licensure (preferred).
• Strong skills in coaching, team building, and communicating across departments.
• Working knowledge of clinical protocols, OSHA guidelines, and quality assurance.
• Comfort with digital medical records and scheduling tools.
• A collaborative, problem-solving approach and strong emotional intelligence.

Responsibilities

• Lead the team: hire, train, coach, and mentor clinical staff; manage performance reviews.
• Run daily operations: build department schedules, manage workflow, assess staffing needs.
• Be the go-to leader on the floor: handle issues, cover admin, jump in where needed.
• Keep care safe: develop and uphold clinical protocols; ensure OSHA/AAHA/state/federal compliance.
• Drive improvement: identify opportunities to improve processes and reduce risk.
• Partner with leadership: collaborate with hospital leaders to improve patient care and services.
• Ensure coverage: as one of three Clinical Support Managers, two on site weekdays, one on weekends.

Skills

Clinical leadership

Team coaching

Staff supervision

Vet technician license

Communication across departments

OSHA/QA knowledge

EMR & scheduling tools

Education

Veterinary technician license

Tools

Scheduling software

EMR systems

Job description

Clinical Support Manager, Hickory Veterinary & Specialty Hospital

Plymouth Meeting, PA | Full-Time | $79,000–$93,000/year, based on experience

Schedule

You'll work four 10-hour shifts each week (40 hours).

• You'll work Monday through Friday, with one set weekday off each week (Tuesday or Wednesday).
• Three of your weekday shifts run 7am–5pm, and one runs 10am–8pm.
• You'll work every third weekend (Saturday and Sunday).
• On your weekend rotation, you'll also have the Friday before and the Monday after off

Why HVSH

• Medical/Dental/Vision
• 401k with match
• PTO + CE allowance
• Tuition reimbursement
• Paid Lunch Breaks
• Pet care discounts
• Pet food discounts
• Paid volunteer time
• Uniform allowance

What You'll Do

• Lead the team. Hire, train, coach, and mentor clinical support staff. You'll also handle performance reviews and resolve conflicts, and you'll build a team culture where people grow and want to stay.
• Run daily operations. Build department schedules, manage workflow, and assess staffing needs.
• Be the go-to leader on the floor. Handle issues as they come up, cover administrative needs, and jump in wherever you're needed.
• Keep care safe and consistent. Develop and uphold clinical protocols, and ensure compliance with OSHA, AAHA, and state and federal regulations.
• Drive improvement. Find opportunities to improve processes, reduce risk, and work more efficiently.
• Partner with leadership. Work with our established hospital leadership team to improve patient care and support services, and contribute to broader hospital business decisions.
• You'll be one of three Clinical Support Managers. Together, the three of you make sure the hospital has two managers on site every weekday and a manager on site every weekend.

What You Bring

• At least 5 years of clinical experience (specialty or emergency experience strongly preferred)
• Supervisory or leadership experience (highly valued)
• Veterinary technician licensure (preferred)
• Strong skills in coaching, team building, and communicating across departments
• Working knowledge of clinical protocols, OSHA guidelines, and quality assurance
• Comfort with digital medical records and scheduling tools
• A collaborative, problem-solving approach and strong emotional intelligence

Hickory Veterinary & Specialty Hospital / COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.