Veterinary Clinical Ops Manager

Metropolitan Veterinary Associates, Inc; Hickorytown (PA); On-site; USD 79,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with match

PTO + CE allowance

Tuition reimbursement

Paid lunch breaks

Pet care discounts

Pet food discounts

Paid volunteer time

Uniform allowance

Job summary

Metropolitan Veterinary Associates, Inc is seeking a Clinical Support Manager for Hickory Veterinary & Specialty Hospital in Plymouth Meeting, PA. You will lead the clinical support team, hire, train, coach, and mentor staff, and oversee performance reviews to cultivate a growth-focused culture.

You will run daily operations, build department schedules, ensure safe, compliant care with OSHA/AAHA/state rules, and partner with hospital leadership to improve patient care and support services.

Qualifications

• At least 5 years of clinical experience (emergency or specialty preferred).
• Supervisory or leadership experience is highly valued.
• Veterinary technician licensure is preferred.
• Strong coaching, team-building, and interdepartmental communication skills.
• Familiarity with clinical protocols, OSHA guidelines, and quality assurance.

Responsibilities

• Lead the team: hire, train, coach, mentor staff; handle performance reviews.
• Run daily operations: build schedules, manage workflow, assess staffing needs.
• Be the on-floor leader: address issues, cover admin needs, and support operations.
• Develop and uphold clinical protocols; ensure OSHA/AAHA/state/federal compliance.
• Drive process improvements and reduce risk for efficient care.
• Partner with hospital leadership to improve patient care and support services.
• Ensure coverage: two managers on site on weekdays and a manager on site on weekends.

Skills

Leadership

Team management

Staff coaching

Vet tech licensure

Clinical protocols

Communication

Emotional intelligence

Education

Veterinary technician licensure (preferred)

Tools

EMR software

Scheduling tools

Job description

Metropolitan Veterinary Associates, Inc is seeking a Clinical Support Manager for Hickory Veterinary & Specialty Hospital in Plymouth Meeting, PA. You will lead the clinical support team, hire, train, coach, and mentor staff, and oversee performance reviews to cultivate a growth-focused culture.

You will run daily operations, build department schedules, ensure safe, compliant care with OSHA/AAHA/state rules, and partner with hospital leadership to improve patient care and support services.