Veterinary Clinic Client Experience Lead

Dyer County Animal Hospital; Dyersburg (TN); On-site; USD 14,000 - 16,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Dyer County Animal Hospital in Dyersburg, TN, seeks a friendly Client Service Representative to greet clients, schedule appointments, process payments, and maintain accurate records. You will be the first point of contact, ensuring a calm and welcoming experience for both pets and their owners.

The role emphasizes teamwork with doctors and staff, attention to detail, and strong communication to support smooth daily operations and outstanding client care.

Qualifications

• High school diploma or equivalent required.
• Weekend work available as needed.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• OSHA safety techniques including proper PPE recommended.

Responsibilities

• Greet clients and manage front desk activities with a warm, professional demeanor.
• Schedule appointments and maintain the clinic calendar.
• Process cash, check, and card payments and update client records.
• Maintain accurate veterinary records and perform data entry as needed.
• Answer calls with proper etiquette and provide information to clients.
• Assist with sending reminders and handling client communications.

Skills

Patience

Teamwork

Communication

Active Listening

Organization

Client Satisfaction

Education

High School Diploma

Job description

Dyer County Animal Hospital in Dyersburg, TN, seeks a friendly Client Service Representative to greet clients, schedule appointments, process payments, and maintain accurate records. You will be the first point of contact, ensuring a calm and welcoming experience for both pets and their owners.

The role emphasizes teamwork with doctors and staff, attention to detail, and strong communication to support smooth daily operations and outstanding client care.