Lead Veterinary Client Experience Coordinator

Tazewell-Pike-Animal-Clinic; Knoxville (TN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Tazewell Pike Animal Clinic in Corryton, TN, near Knoxville, seeks a Lead Client Service Representative to manage front desk operations and ensure an exceptional client experience from check-in to checkout. You’ll lead the CSR team and coordinate with clinical staff.

Applicants should have at least 3 years in veterinary client service, strong communication and leadership skills, and proficiency with practice management software. We offer comprehensive benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of veterinary client service experience required.
• Prior leadership or training experience strongly preferred.

Responsibilities

• Model and reinforce exceptional client service standards.
• Resolve escalated client issues promptly while supporting team accountability.
• Coordinate patient flow with technicians and doctors to ensure timely information sharing.
• Maintain a welcoming and organized reception area and accurate records.

Skills

Client communication

Leadership

Team coordination

Scheduling software

Problem solving

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Tazewell Pike Animal Clinic in Corryton, TN, near Knoxville, seeks a Lead Client Service Representative to manage front desk operations and ensure an exceptional client experience from check-in to checkout. You’ll lead the CSR team and coordinate with clinical staff.

Applicants should have at least 3 years in veterinary client service, strong communication and leadership skills, and proficiency with practice management software. We offer comprehensive benefits and a supportive team environment.