Veterinary Client Services Supervisor

University Of Florida; Ocala (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid leave

Medical benefits

Professional development

Employee discount

Job summary

The University of Florida Veterinary Hospital at the World Equestrian Center seeks a skilled leader to oversee client service, staff coaching, and operations in a growing veterinary environment.

You will drive patient care experiences, coach teams, and coordinate with hospital leadership to sustain service excellence while maintaining a positive workplace culture.

Qualifications

• Associate degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Experience with scheduling or staff coordination is preferred.
• Strong communication and customer-service skills required.

Responsibilities

• Provide leadership and coaching to veterinary clinic staff.
• Manage client relations and improve service delivery.
• Collaborate with hospital leadership to optimize operations.
• Utilize office software to schedule and track performance.

Skills

Customer service

Leadership

Team development

Communication

Problem-solving

Education

Associate degree or 2 years experience

Tools

Office software (Excel)

Job description

Job no: 541597
Work type: Staff Full-Time
Location: Marion
Categories: Veteran's Preference Eligible, Veterinary Medicine/Animal Care
Department: 28360000 - VM-WORLD EQUESTRIAN CENTER

Classification Title:

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

The University of Florida Veterinary Hospital at the World Equestrian Center provides Small Animal Primary Care and Emergency services, as well as Equine Sports Medicine, Rehabilitation, and Diagnostic Imaging services. This role offers a unique opportunity to support both equine and small animal clients while helping shape the client experience in a growing and collaborative veterinary environment.

The ideal candidate is an experienced leader with a passion for customer service, team development, and operational excellence. This position requires a professional and composed individual who can effectively manage a variety of situations, provide coaching and guidance to team members, address escalated client concerns, and work collaboratively with hospital leadership to continuously improve service delivery. The successful candidate must possess excellent communication, organizational, and problem-solving skills while maintaining a positive attitude and professional demeanor.

Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts for all our employees’ pets. We encourage you to join our team and grow with us to make a difference.

Benefits:

The University of Florida offers competitive benefit including but not limited to;
Paid Leave and Holidays
Extensive Medical Benefits (including health, dental and vision)
Professional Development Assistance
Employee Discount

This position requires a post-offer health assessment and background check.

Minimum Qualifications:

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

$20 - 26 /hour

Preferred

• Knowledge of medical terminology, anatomy, and terminology
• Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as excel
• Experience with staff scheduling
• Demonstrate consistent professional conduct and meticulous attention to detail
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team
• Critical thinking skills and a positive attitude
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team. Ability to effectively communicate with employees of various levels and responsibilities
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner
• Ability to effectively maintain a working environment while in stressful situations
• Critical thinking skills and a positive attitude; Able to think independently and demonstrate good problem solving skills

Health Assessment Required:

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs , bend, kneel, pull, push, twist and stand for an extended period of time.

Advertised: 02 Oct 2026 Eastern Daylight Time
Applications close: 14 Oct 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.

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