Veterinary Client Services Specialist | Health & PTO

Embassy Veterinary Center; Lenoir City (TN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Embassy Veterinary Center is hiring a Client Service Representative to join our pet-focused hospital in Lenoir City, TN. You will greet clients, schedule appointments, and help manage client and patient records with accuracy and empathy.

You will handle calls, process invoices and prescriptions under the vet's direction, and communicate clearly with clients and teammates. A veterinary background is a plus; a positive, patient-centered attitude is essential.

Qualifications

• Experience in a veterinary clinic is a plus.
• Strong verbal and written communication skills and the ability to handle stressful situations.
• Flexible schedule including some weekend and holiday shifts.
• Ability to work independently as well as follow directions.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain client and pet records and referral documentation.
• Provide instructions, information, invoices, and dispense prescription items per veterinarian’s instructions, and schedule future appointments.
• Document medical records and communicate with clients and teammates using hospital systems.
• Manage financial transactions with accuracy and follow cash handling procedures.
• Advocate for pets through client education on preventative care and hospital services.
• Show empathy toward clients and treat pets with compassion.

Skills

Customer service

Phone etiquette

Multi-tasking

Communication

Empathy

Job description

Embassy Veterinary Center is hiring a Client Service Representative to join our pet-focused hospital in Lenoir City, TN. You will greet clients, schedule appointments, and help manage client and patient records with accuracy and empathy.

You will handle calls, process invoices and prescriptions under the vet's direction, and communicate clearly with clients and teammates. A veterinary background is a plus; a positive, patient-centered attitude is essential.