Veterinary Client Experience Specialist

Ethos Veterinary Health; Nashville (TN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with employer match

Employee pet product and service DIScO

Continuing Education allowance

Job summary

Nashville Veterinary Specialists & Animal Emergency (NVS), part of Ethos Veterinary Health, is seeking a full-time Client Service Representative in Nashville, TN. This role supports clients, patients, and medical teams in a fast-paced veterinary hospital environment.

The position offers a competitive hourly range with a shift differential after 6:00 PM and on weekends, plus comprehensive benefits and opportunities for professional growth within Ethos Veterinary Health.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience preferred.

Responsibilities

• Welcome clients, assist with paperwork, and provide guidance throughout their visit.
• Provide exceptional customer service in person, over the phone, and through email communication.
• Manage administrative tasks including data entry, appointment scheduling, and medical record updates.
• Maintain accurate client and patient information.
• Support hospital communication by managing faxes, emails, and incoming requests.
• Maintain a clean, organized, and welcoming lobby environment.
• Manage financial processes including maintaining the cash drawer and assisting with client transactions.
• Address client questions and concerns with professionalism and empathy.
• Collaborate with veterinary team members to support efficient hospital operations.
• Participate in team meetings and contribute ideas to improve client and patient experiences.
• Assist with on-call duties after successful completion of training.

Skills

Customer service

Communication

Multi-tasking

Teamwork

English fluency

Professional demeanor

Job description

Nashville Veterinary Specialists & Animal Emergency (NVS), part of Ethos Veterinary Health, is seeking a full-time Client Service Representative in Nashville, TN. This role supports clients, patients, and medical teams in a fast-paced veterinary hospital environment.

The position offers a competitive hourly range with a shift differential after 6:00 PM and on weekends, plus comprehensive benefits and opportunities for professional growth within Ethos Veterinary Health.