Veterinary Client Services Specialist — Growth & Benefits

suvetocareers; Westminster (CO); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental and vision insurance

Pet care discounts

401K with match up to 4%

VSOP stock ownership

Job summary

Arrowhead Animal Hospital, part of the Suveto network of hospitals, is hiring a full-time Client Services Representative (CSR). The CSR acts as a liaison, provides information, and resolves issues with accuracy and efficiency while supporting a team delivering compassionate care for clients and patients.

This role requires strong communication, multi-tasking, and excellent customer service in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service skills and ability to work in a fast-paced environment.
• At least one year of previous experience in client services.
• Experience in a multi-doctor veterinary practice is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.

Responsibilities

• Manage large amounts of incoming calls
• Schedule appointments
• Check clients in and out of the facility
• Handle cash and credit card transactions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with Impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Skills

Customer service

Communication

Phone handling

Active listening

Multi-tasking

Teamwork

Time management

Education

High School Diploma or equivalent

Experience in a multi-doctor veterinary practice (preferred)

Tools

Impromed systems

Job description

Arrowhead Animal Hospital, part of the Suveto network of hospitals, is hiring a full-time Client Services Representative (CSR). The CSR acts as a liaison, provides information, and resolves issues with accuracy and efficiency while supporting a team delivering compassionate care for clients and patients.

This role requires strong communication, multi-tasking, and excellent customer service in a fast-paced setting.