Veterinary Client Services Specialist (Full-Time)

Suveto; Westminster (CO); On-site; USD 42,000 - 44,000; Full time

Job summary

Arrowhead Animal Hospital is seeking a full-time Client Services Representative to join our team in Westminster, CO. You will act as a liaison, provide information, and resolve client inquiries with accuracy and efficiency in a team‑oriented environment.

The CSR role does not provide direct patient care but is critical to delivering compassionate service to clients and their pets. Competitive benefits are offered in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• Experience in client services strongly preferred.
• Must be computer literate; comfortable with new software.

Responsibilities

• Manage large amounts of incoming calls.
• Schedule appointments.
• Check clients in and out of the facility.
• Handle cash and credit card transactions.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information using proper tools.
• Resolve complaints with appropriate solutions.
• Follow procedures, guidelines, and policies.
• Demonstrate strong phone contact handling and active listening.
• Demonstrate basic computer skills and familiarity with impromed systems.

Skills

Customer service

Phone skills

Active listening

Communication

Time management

Teamwork

Education

High School Diploma

Tools

Impromed systems

Job description

Arrowhead Animal Hospital is seeking a full-time Client Services Representative to join our team in Westminster, CO. You will act as a liaison, provide information, and resolve client inquiries with accuracy and efficiency in a team‑oriented environment.

The CSR role does not provide direct patient care but is critical to delivering compassionate service to clients and their pets. Competitive benefits are offered in a fast-paced setting.