Veterinary Client Services Specialist (Front Desk)

Ethos Veterinary Health; Wilmington (NC); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with employer match

Employee Assistance Program

Pet insurance discounts

Discounts on pet services

Referral Program

Uniform allowance

Job summary

Eastern Carolina Veterinary Medical Center (ECVMC) in Wilmington, NC, is seeking an experienced Client Service Representative to join our Specialty team. This full-time role supports exceptional patient care and fast-paced, client-focused service within a veterinary hospital environment.

The position offers a competitive hourly wage and benefits, with a schedule of Monday–Friday, 9:30 AM–6:00 PM. Join a collaborative group of veterinary professionals dedicated to compassionate care for pets and

Qualifications

• Previous veterinary reception, medical reception, or customer service experience preferred.
• Specialty or referral veterinary experience is a plus.
• Comfortable managing multi-line phones, detailed scheduling, and high-volume client interactions.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and compassionate in a fast-paced environment.
• Excellent communication skills and a client-focused mindset.
• Ability to collaborate effectively with multiple departments and veterinary specialists.
• Passion for providing exceptional service to pets, clients, and hospital teams.
• Fluent English speaking and reading skills required.

Responsibilities

• Provide exceptional client service as the first point of contact for patients, clients, and referring veterinary teams.
• Answer high-volume phone calls and route communications appropriately.
• Schedule new patient consultations, follow-up appointments, and specialty visits.
• Coordinate appointment flow across multiple specialty departments and veterinary specialists.
• Assist with patient check-outs and discharges while providing compassionate client support.
• Review, organize, and manage medical records and referral information.
• Communicate appointment details, visit expectations, and care plan information with clients.
• Support specialty teams by maintaining accurate records and efficient front desk operations.
• Provide professional, friendly service both in person and over the phone.
• Collaborate with veterinary teams to ensure a positive client and patient experience.

Skills

Customer service

Multi-line phones

Scheduling

Organizational skills

Communication skills

Compassionate

Team collaboration

Fluent English

Job description

Eastern Carolina Veterinary Medical Center (ECVMC) in Wilmington, NC, is seeking an experienced Client Service Representative to join our Specialty team. This full-time role supports exceptional patient care and fast-paced, client-focused service within a veterinary hospital environment.

The position offers a competitive hourly wage and benefits, with a schedule of Monday–Friday, 9:30 AM–6:00 PM. Join a collaborative group of veterinary professionals dedicated to compassionate care for pets and