Veterinary Client Care Specialist — Swing Shift

Ethos Veterinary Health; Charleston (SC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Pet insurance

Generous paid time off

Paid sick time

401(k) with matching

Work-life balance

Additional employee programs

Job summary

Charleston Veterinary Referral Center (CVRC) in Charleston, SC seeks a full-time Veterinary Client Service Representative for the Client Care Department. The role offers a fast-paced veterinary setting with a focus on delivering compassionate client service and smooth patient experiences.

Responsibilities include coordinating appointments across specialty departments, handling medical records, and providing clear care instructions.

Qualifications

• Experience in veterinary medicine, healthcare, or customer service preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Collaborative work with clients and veterinary team members.
• Positive, professional, and compassionate client service mindset.
• Willingness to learn veterinary terminology and hospital processes.
• Proficient computer and administrative skills.
• Fluent English speaking and reading required.

Responsibilities

• Schedule patient appointments across multiple specialty departments.
• Organize medical records and imaging prior to appointments.
• Confirm appointments and provide care and drop-off instructions.
• Prepare treatment plan estimates and related paperwork.
• Communicate clearly with clients, veterinary teams, and hospital departments.
• Maintain accurate patient and client information.
• Multitask and prioritize in a fast-paced veterinary hospital.
• Provide a positive, compassionate client experience while supporting workflows.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Multitasking

Team collaboration

Compassionate client service

Veterinary terminology learning

Computer and admin skills

Fluent English

Job description

Charleston Veterinary Referral Center (CVRC) in Charleston, SC seeks a full-time Veterinary Client Service Representative for the Client Care Department. The role offers a fast-paced veterinary setting with a focus on delivering compassionate client service and smooth patient experiences.

Responsibilities include coordinating appointments across specialty departments, handling medical records, and providing clear care instructions.