Veterinary Client Services Specialist - Flexible Hours & PTO

Heartland Veterinary Partners; Andover (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Ham Lake Veterinary Hospital is seeking a Client Service Representative to deliver an exceptional client experience and manage reception duties, scheduling, and medical record maintenance. The CSR handles daily cash processing, data entry, and mail services while upholding clinic policies.

Reporting to the Practice Manager, the CSR focuses on friendly client interactions, accurate record-keeping, and timely appointment coordination to ensure smooth clinic operations and patient care.

Qualifications

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Ham Lake Veterinary Hospital is seeking a Client Service Representative to deliver an exceptional client experience and manage reception duties, scheduling, and medical record maintenance. The CSR handles daily cash processing, data entry, and mail services while upholding clinic policies.

Reporting to the Practice Manager, the CSR focuses on friendly client interactions, accurate record-keeping, and timely appointment coordination to ensure smooth clinic operations and patient care.