Veterinary Client Experience Specialist - Flexible Hours

Heartland Veterinary Partners; Faribault (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plan

Bonus incentive

Flexible schedules

Professional development

Employee assistance

Referral program

Job summary

Heartland Animal Hospital in Faribault is seeking a Client Service Representative to deliver exceptional client experiences. The CSR will manage front desk operations, incoming calls, and patient record maintenance.

Additional duties include appointment scheduling, basic billing, data entry, mail handling, and supporting daily clinic workflows while upholding confidentiality. Salary ranges from $17 to $19 per hour, with benefits such as paid time off and health, dental, and vision insurance;

Qualifications

• Ability to work on weekends as required.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens front desk, reception area, waiting area, office, public bathrooms and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system and posting daily business.
• Welcomes clients and patients with a warm, friendly demeanor and ensures an excellent experience during the visit.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Heartland Animal Hospital in Faribault is seeking a Client Service Representative to deliver exceptional client experiences. The CSR will manage front desk operations, incoming calls, and patient record maintenance.

Additional duties include appointment scheduling, basic billing, data entry, mail handling, and supporting daily clinic workflows while upholding confidentiality. Salary ranges from $17 to $19 per hour, with benefits such as paid time off and health, dental, and vision insurance;