Veterinary Client Care Specialist — Flexible Hours

Ham Lake Vet Hospital; Andover (MN); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career development

Employee Assistance Program

Employee Referral Program

Job summary

Ham Lake Veterinary Hospital is seeking a Client Service Representative to manage front desk duties, greet clients, schedule appointments, and maintain patient records. You will handle payments, reminders, and daily postings while delivering an exceptional client experience.

The role supports veterinarians and staff, requiring weekend availability, basic OSHA safety practices, and a customer-focused approach to ensure high satisfaction across visits.

Qualifications

• Patience, compassion, and professionalism in all client interactions.
• Teamwork with doctors and staff to ensure smooth operation.
• Clear communication of instructions to clients and team members.
• Active listening to understand client and patient needs.
• Strong organization to track records, lab specimens, and appointments.
• Focus on achieving high client satisfaction in every visit.

Responsibilities

• Lead opening and closing procedures.
• Maintain clean, presentable public areas and front desk.
• Process payments and manage cash/credit transactions.
• Schedule appointments and manage clinic workflow.
• Update client/patient records and correspondence.
• Send reminders and conduct follow-ups with clients.
• Back up computer system and daily postings.
• Greet clients with warmth and ensure a positive visit experience.
• Answer calls with proper etiquette.
• Present medications and take-home materials.
• Handle emergencies with care following clinic policies.
• Address client concerns to ensure satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Ham Lake Veterinary Hospital is seeking a Client Service Representative to manage front desk duties, greet clients, schedule appointments, and maintain patient records. You will handle payments, reminders, and daily postings while delivering an exceptional client experience.

The role supports veterinarians and staff, requiring weekend availability, basic OSHA safety practices, and a customer-focused approach to ensure high satisfaction across visits.