Veterinary Client Services Specialist

Star Valley Veterinary Clinic; Westport (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Life insurance

Paid time off

Employee assistance program

Job summary

Acoaxet Veterinary Clinic in Westport, MA is seeking an experienced Client Service Representative to join our AAHA-accredited hospital. You will help create a welcoming front-desk experience and support the veterinary team with organized, efficient client intake.

Starting pay is $18.00 per hour. Benefits include 401(k), 401(k) matching, health, vision, life insurance, paid time off, and employee assistance. If you have veterinary reception or CSR experience, we'd love to meet you.

Qualifications

• At least 12 months of veterinary hospital or veterinary reception experience.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Comfortable answering phones and communicating with clients in person.
• Ability to multitask in a busy veterinary hospital environment.
• Experience with veterinary practice management software preferred.

Responsibilities

• Welcoming clients and their pets with friendly, compassionate customer service.
• Scheduling veterinary appointments and helping manage daily appointment flow.
• Answering phones, emails, and client questions.
• Checking patients in and out for appointments.
• Processing payments and discussing invoices with clients.
• Entering and maintaining accurate client and patient information.
• Communicating appointment and treatment information clearly.
• Coordinating with veterinary technicians, assistants, and doctors.
• Maintaining an organized, clean, and welcoming reception area.
• Assisting with administrative and clerical tasks.
• Addressing routine client concerns and escalating more complex concerns to management when appropriate.
• Supporting the veterinary team wherever needed to provide an excellent client and patient experience.

Skills

Vet reception

Communication

Organization

Multitasking

Payments handling

Vet software

Tools

Practice management software

Job description

Acoaxet Veterinary Clinic in Westport, MA is seeking an experienced Client Service Representative to join our AAHA-accredited hospital. You will help create a welcoming front-desk experience and support the veterinary team with organized, efficient client intake.

Starting pay is $18.00 per hour. Benefits include 401(k), 401(k) matching, health, vision, life insurance, paid time off, and employee assistance. If you have veterinary reception or CSR experience, we'd love to meet you.