Veterinary Client Services Specialist

Suveto; Westminster (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

VSOP grants

Stock ownership plan

Benefits package

Job summary

Arrowhead Animal Hospital, part of the Suveto network of hospitals, is seeking a full-time Client Services Representative to join our team. The CSR will act as a liaison, provide product/services information and resolve issues with accuracy and efficiency, supporting compassionate client care.

Responsibilities include managing calls, scheduling, check-in/out, handling payments, and delivering excellent service. We offer a comprehensive benefits package and VSOP ownership opportunities.

Qualifications

• High School Diploma or equivalent required.
• At least one year of previous experience in client services.
• Previous experience in a multi-doctor veterinary practice is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Responsibilities

• Manage large amounts of incoming calls.
• Schedule appointments.
• Check clients in and out of the facility.
• Handle cash and credit card transactions.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow communication procedures, guidelines, and policies.
• Strong phone contact handling skills and active listening.
• Basic computer skills.
• Familiarity with impromed systems.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Skills

Customer service

Client services experience

Multi-tasking

Team player

Communication skills

Computer literacy

Education

High School Diploma or equivalent

Tools

ImPromed systems

Job description

Arrowhead Animal Hospital, part of the Suveto network of hospitals, is seeking a full-time Client Services Representative to join our team. The CSR will act as a liaison, provide product/services information and resolve issues with accuracy and efficiency, supporting compassionate client care.

Responsibilities include managing calls, scheduling, check-in/out, handling payments, and delivering excellent service. We offer a comprehensive benefits package and VSOP ownership opportunities.