Veterinary Client Services Specialist

Tipp-City-Veterinary-Hospital; Tipp City (OH); On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation based on经验

$1/hr weekend shift differential

Medical, Dental & Vision Insurance

Company-paid Life & Disability

401(k) match

Paid Holidays & PTO

Continuing Education Support

Uniform Stipend

Staff Discounts for Personal Pets

Clear Roadmap for Skill Growth & PayIn

Job summary

Tipp City Veterinary Hospital is seeking a Customer Service Representative to join our AAHA-accredited team in Tipp City, Ohio. The CSR will be the first line of contact for clients, greet and assist patients, handle inquiries, and process payments, contributing to a welcoming and efficient patient experience.

We offer full-time and part-time schedules, competitive pay with weekend differential, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Veterinary or animal care background is preferred.
• A positive, professional demeanor and strong communication skills.
• Willingness to learn and grow through coaching.
• Basic computer literacy (Microsoft Office, email).
• Familiarity with EzyVet software is a plus.
• Ability to uphold confidentiality with client and patient information.
• Respectful, compassionate approach to people and animals.

Responsibilities

• Greet clients and welcome patients into the hospital.
• Answer phones, schedule appointments, and handle general inquiries.
• Process payments and maintain accurate records.
• Prepare for and assist with patient check-ins and discharges.
• Educate clients about treatments, services, and products.
• Keep exam rooms and the lobby clean and welcoming.
• Support marketing efforts for in-lobby retail products.
• Help manage emergencies according to hospital protocols.
• Assist with special events and cross-train in other roles as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Basic computer literacy

EzyVet familiarity

Confidentiality

Compassionate approach

Education

High school diploma or equivalent

Tools

EzyVet software

Job description

Tipp City Veterinary Hospital is seeking a Customer Service Representative to join our AAHA-accredited team in Tipp City, Ohio. The CSR will be the first line of contact for clients, greet and assist patients, handle inquiries, and process payments, contributing to a welcoming and efficient patient experience.

We offer full-time and part-time schedules, competitive pay with weekend differential, and a comprehensive benefits package.