Hospital Client Service Representative

Tipp-City-Veterinary-Hospital; Tipp City (OH); On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation based on经验

$1/hr weekend shift differential

Medical, Dental & Vision Insurance

Company-paid Life & Disability

401(k) match

Paid Holidays & PTO

Continuing Education Support

Uniform Stipend

Staff Discounts for Personal Pets

Clear Roadmap for Skill Growth & PayIn

Job summary

Tipp City Veterinary Hospital is seeking a Customer Service Representative to join our AAHA-accredited team in Tipp City, Ohio. The CSR will be the first line of contact for clients, greet and assist patients, handle inquiries, and process payments, contributing to a welcoming and efficient patient experience.

We offer full-time and part-time schedules, competitive pay with weekend differential, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Veterinary or animal care background is preferred.
• A positive, professional demeanor and strong communication skills.
• Willingness to learn and grow through coaching.
• Basic computer literacy (Microsoft Office, email).
• Familiarity with EzyVet software is a plus.
• Ability to uphold confidentiality with client and patient information.
• Respectful, compassionate approach to people and animals.

Responsibilities

• Greet clients and welcome patients into the hospital.
• Answer phones, schedule appointments, and handle general inquiries.
• Process payments and maintain accurate records.
• Prepare for and assist with patient check-ins and discharges.
• Educate clients about treatments, services, and products.
• Keep exam rooms and the lobby clean and welcoming.
• Support marketing efforts for in-lobby retail products.
• Help manage emergencies according to hospital protocols.
• Assist with special events and cross-train in other roles as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Basic computer literacy

EzyVet familiarity

Confidentiality

Compassionate approach

Education

High school diploma or equivalent

Tools

EzyVet software

Job description

Are you passionate about animal care and eager to build your career in the veterinary field? Tipp City Veterinary Hospital (TCVH) is looking for Customer Service Representatives (CSR) to join our award‑winning, AAHA‑accredited hospital in Tipp City, Ohio. Whether you're an experienced CSR or just starting out, this is a great opportunity to grow in a supportive, high‑quality practice.

With over 40 years of serving the community, TCVH is proud of our legacy, our loyal clients, and the exceptional care we provide to canine, feline, exotic, and avian patients — as well as our thriving pet resort guests.

Why Join TCVH?

At TCVH, we’re more than coworkers - we’re a team with a shared mission to care deeply for pets, their people, and each other. With 100+ team members and growing, our hospital is a vibrant, collaborative, and professionally supportive place to work.

Our Manifesto:

https://www.facebook.com/tippvet/videos/10154981443123135/

Why We Care:

https://www.facebook.com/tippvet/videos/10155042301248135/

What We Offer

We reward our CSRs with acompetitive compensation and benefits package based on experience, role, and tenure:

• Hourly Pay: $14.80 – $22.92, depending on experience
• $1/hr Shift Differentialfor weekend shifts
• Medical, Dental & Vision Insurance
• Company-paid Life & Disability Insurance
• Company-matched 401(k)
• Paid Holidays & PTO
• Continuing Education Support
• Uniform Stipend
• Staff Discounts for Personal Pets
• Clear Roadmap for Skill Growth & Pay Increases

What You’ll Do

As a CSR, you’re the first impression of our hospital — and a vital part of our clients’ experience. You’ll:

• Greet clients and welcome patients into the hospital
• Answer phones, schedule appointments, and handle general inquiries
• Process payments and maintain accurate records
• Prepare for and assist with patient check-ins and discharges
• Educate clients about treatments, services, and products
• Keep exam rooms and the lobby clean and welcoming
• Support marketing efforts for in-lobby retail products
• Help manage emergencies according to hospital protocols
• Assist with special events and cross-train in other roles as needed

What You Bring

• High school diploma or equivalent (required)
• Customer service experience (preferred)
• Veterinary or animal care background (preferred)
• A positive, professional, and polished demeanor
• Strong communication, organizational, and multitasking skills
• Willingness to learn and grow through coaching
• Basic computer literacy (Microsoft Office, email, etc.)
• Familiarity with EzyVet software is a plus
• Ability to uphold strict confidentiality with client and patient information
• Respectful, compassionate approach to both people and animals

Work Environment & Schedule

You’ll be working in a busy, engaging environment with high client interaction and a fast pace. Tasks involve frequent interruptions, computer use, and exposure to cleaning chemicals (with proper PPE provided).

We offer full‑time (30–40 hrs/week) and part‑time (<30 hrs/week) positions. Flexible availability is a must, including mornings, evenings, and weekends. Weekend shifts include a $1/hr shift differential. We are closed on all major holidays.

Physical Requirements

• Ability to stand or walk for extended periods
• Ability to lift up to 50 lbs and push up to 150 lbs
• Must be comfortable moving animals and goodsEngage in repetitive motions (bending, lifting, reaching)

Other Details

• No relocation assistance is available
• Visa sponsorship is not offered
• TCVH is anequal opportunity employer

Ready to Join Our Team?

If you're a team player with a passion for helping people and pets, we’d love to meet you. Whether you're starting a career in animal care or bringing years of experience,TCVH offers a place to grow, thrive, and make a difference.