Veterinary Client Services Specialist

Tipp City Veterinary Hospital, Inc.; United States; On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life & Disability保险

Company-matched 401(k)

Paid Holidays & PTO

Continuing Education Support

Uniform Stipend

Staff Discounts for Personal Pets

Clear Roadmap for Skill Growth & PayIn

Job summary

Tipp City Veterinary Hospital, Inc. is seeking a Customer Service Representative to join our AAHA-accredited team in Tipp City, Ohio. This role offers both full-time and part-time opportunities with a supportive, high-quality practice focused on pets and their people.

You’ll greet clients, handle inquiries, schedule appointments, process payments, and assist with check-ins and discharges. A positive demeanor, basic computer skills, and a willingness to learn are essential for success at TC VH.

Qualifications

• High school diploma or equivalent (required).
• Customer service experience preferred.

Responsibilities

• Greet clients and welcome patients into the hospital.
• Answer phones, schedule appointments, and handle general inquiries.
• Process payments and maintain accurate records.
• Prepare for and assist with patient check-ins and discharges.
• Educate clients about treatments, services, and products.
• Keep exam rooms and the lobby clean and welcoming.
• Support marketing efforts for in-lobby retail products.
• Help manage emergencies according to hospital protocols.
• Assist with special events and cross-train in other roles as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professional demeanor

Basic computer literacy

Confidentiality

Education

High school diploma or equivalent

Tools

EzyVet

Microsoft Office

Job description

Tipp City Veterinary Hospital, Inc. is seeking a Customer Service Representative to join our AAHA-accredited team in Tipp City, Ohio. This role offers both full-time and part-time opportunities with a supportive, high-quality practice focused on pets and their people.

You’ll greet clients, handle inquiries, schedule appointments, process payments, and assist with check-ins and discharges. A positive demeanor, basic computer skills, and a willingness to learn are essential for success at TC VH.