Veterinary Client Care Specialist — Growth & Benefits

Tipp City Veterinary Hospital, Inc.; Tipp City (OH); On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life & Disability Insurance

401(k) Matching

Paid Holidays & PTO

Continuing Education Support

Uniform Stipend

Staff Discounts for Personal Pets

Job summary

Tipp City Veterinary Hospital is hiring Customer Service Representatives to join our AAHA-accredited team in Tipp City, Ohio. We welcome both experienced CSRs and newcomers, offering growth in a supportive, high-quality veterinary setting.

As the first point of contact, you will greet clients, manage appointments, handle payments, and educate clients on treatments and services. We provide comprehensive benefits and a clear pathway for skill development.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Veterinary or animal care background is preferred.
• Basic computer literacy (MS Office, email) is expected.
• Familiarity with EzyVet software is a plus.

Responsibilities

• Greet clients and welcome patients into the hospital.
• Answer phones, schedule appointments, and handle general inquiries.
• Process payments and maintain accurate records.
• Prepare for and assist with patient check-ins and discharges.
• Educate clients about treatments, services, and products.
• Keep exam rooms and the lobby clean and welcoming.
• Support marketing efforts for in-lobby retail products.
• Assist with emergencies according to hospital protocols.

Skills

Customer service

Communication

Multitasking

Organizational skills

Professional demeanor

Willingness to learn

Computer literacy

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Tipp City Veterinary Hospital is hiring Customer Service Representatives to join our AAHA-accredited team in Tipp City, Ohio. We welcome both experienced CSRs and newcomers, offering growth in a supportive, high-quality veterinary setting.

As the first point of contact, you will greet clients, manage appointments, handle payments, and educate clients on treatments and services. We provide comprehensive benefits and a clear pathway for skill development.