Veterinary Client Services Specialist

Stryker Corporation; Round Rock (TX); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks

Job summary

Animal Care Clinic in Round Rock, TX is seeking a Veterinary Customer Service Representative to be the clinic’s first and last impression by handling calls, emails, texts, and face-to-face interactions while scheduling appointments and maintaining accurate records.

The role emphasizes exceptional customer service, teamwork, and the ability to multitask across channels. Growth opportunities and Thrive Pet Healthcare resources support your career.

Qualifications

• Experience in customer service, sales, or related fields.
• Clinical experience preferred.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Team player.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about products and services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records.
• Develop and maintain a knowledge base of services and products.
• Answer multiple phone lines.
• Greet and assist clients and their pets.
• Educate clients.
• Daily routine cleaning.

Skills

Customer service

Sales experience

Clinical experience

Rapport building

Multitasking

Professional demeanor

Team player

Written & verbal communication

Job description

Animal Care Clinic in Round Rock, TX is seeking a Veterinary Customer Service Representative to be the clinic’s first and last impression by handling calls, emails, texts, and face-to-face interactions while scheduling appointments and maintaining accurate records.

The role emphasizes exceptional customer service, teamwork, and the ability to multitask across channels. Growth opportunities and Thrive Pet Healthcare resources support your career.