Veterinary Client Service Representative

XPrep Learning Solutions LLC; Round Rock, Northern (TX, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks

Job summary

Animal Care Clinic in Round Rock, TX is seeking a Veterinary Customer Service Representative to be the clinic’s first and last impression by handling calls, emails, texts, and face-to-face interactions while scheduling appointments and maintaining accurate records.

The role emphasizes exceptional customer service, teamwork, and the ability to multitask across channels. Growth opportunities and Thrive Pet Healthcare resources support your career.

Qualifications

• Experience in customer service, sales, or related fields.
• Clinical experience preferred.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Team player.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about products and services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records.
• Develop and maintain a knowledge base of services and products.
• Answer multiple phone lines.
• Greet and assist clients and their pets.
• Educate clients.
• Daily routine cleaning.

Skills

Customer service

Sales experience

Clinical experience

Rapport building

Multitasking

Professional demeanor

Team player

Written & verbal communication

Job description

Veterinary Customer Service Representative

Animal Care Clinic

Round Rock, TX

Full-time

About You

Our Client Service Representatives provide our hospital's first and last impressions and are instrumental in managing client requests and appointment flow. We emphasize excellent customer service and are looking for a responsible, team-oriented, self-motivated team player. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSRs are trained to understand the basics of veterinary medicine to appropriately schedule doctor visits, answer questions, and educate our clients.

Your Experience & Skills

• Previous experience in customer service, sales, or other related fields.
• Previous clinical experience
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Team player.
• Excellent written and verbal communication skills.

CSR Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about our products and services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of our evolving services and products.
• Answering multiple phone lines.
• Greeting and assisting clients and their pets.
• Educate clients.
• Daily routine cleaning

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About The Hospital

Animal Care Clinic offers primary for dogs and cats in Round Rock, Texas, and the Central Texas area. We are fear-free focused.

Our clients trust us to provide the very best care, and living up to that trust is our most important responsibility. We understand that their pet is also their best friend and family member. This is why our entire team is dedicated to preserving this bond by providing the latest in veterinary medicine. Our staff strives to remain at the forefront of veterinary care to provide pets with the care they deserve.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.