Veterinary Receptionist

VCA Animal Hospitals; Oregon (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with corporate match

Paid vacation and sick time

Life, long and short term disability

Job summary

VCA Northwest Veterinary Specialists (NWVS) is seeking an experienced Client Service Representative to join our front desk team and be the first point of contact for clients and their pets, ensuring a welcoming and positive experience.

The role includes managing appointments, client communication, and administrative tasks; full-time schedule with some weekends and holidays. Compensation is $21/hr, with starting range determined by experience.

Qualifications

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Communication skills

Multitasking

Scheduling software

Pet care knowledge

Tools

Scheduling software

CRM systems

POS systems

Job description

VCA Northwest Veterinary Specialists (NWVS) is seeking an experienced Client Service Representative to join our team!

Compensation: $ 21/ hr, Starting range is determined by skill set and years of experience in the field.

Job Summary

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Schedule: Full-time, including some weekends and holidays

Key Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Requirements

• Excellent oral and written communication skills.
• Must be able to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste.
• Ability to sit at a work station for long periods of time.

Benefits

As a member of the VCA family, eligible full-time employees will be rewarded with a comprehensive benefits package, including:

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsorships
• Vet Tech license reimbursement
• Free mental wellness subscriptions
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance included
• Paid parental leave
• Paid vacation and sick time
• 401(k) with corporate match

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com