Veterinary Client Services Pro - 1st Shift

COVE Animal Health; Middletown (CT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive paid time off

Holidays

Comprehensive medical, dental, and vis

401(k) plan with strong employer match

Mental Health Focused Services

Job summary

COVE Animal Health in Middletown, CT is seeking a dependable Client Service Representative for the 1st shift in our ER and specialty practice. You will be the first point of contact, ensuring a courteous, efficient experience for clients bringing in animals and coordinating with veterinary staff.

Ideal candidates bring strong customer service experience, clear communication, and the ability to stay calm during stressful situations.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Ability to stay calm under pressure in emotional situations.
• Willingness to collaborate with veterinarians and technicians.

Responsibilities

• Deliver compassionate client service in a fast-paced veterinary practice.
• Assist clients with scheduling, check-in/out, and care coordination.
• Support clinicians and staff to ensure smooth clinic operations.
• Handle challenging client situations with tact and empathy.
• Maintain a welcoming, professional front-desk presence.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

EzyVet

SmartFlow

Job description

COVE Animal Health in Middletown, CT is seeking a dependable Client Service Representative for the 1st shift in our ER and specialty practice. You will be the first point of contact, ensuring a courteous, efficient experience for clients bringing in animals and coordinating with veterinary staff.

Ideal candidates bring strong customer service experience, clear communication, and the ability to stay calm during stressful situations.