Veterinary Client Services Coordinator

COVE Animal Health; Middletown (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

COVE Animal Health in Middletown, CT is seeking a Client Service Representative focused on Primary Care to join our veterinary team. You will greet clients, manage appointments, and assist with medication dispensing while delivering exceptional service in a fast-paced clinic.

Ideal candidates have customer service experience (preferably in veterinary settings), strong communication skills, and the ability to stay calm under pressure. Weekends and holidays may be required.

Qualifications

• Experience in a customer service role, preferably in veterinary settings.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to work collaboratively with veterinarians, technicians, and other staff to ensure smooth clinic operations.

Responsibilities

• Assist clients with check-in/check-out and appointment management.
• Assist in medication dispensing and client education.
• Provide a courteous, welcoming experience for clients entering the hospital.
• Collaborate with the veterinary team to ensure efficient clinic operations.
• Maintain confidentiality and professional standards in all client interactions.

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

Calm under pressure

Tools

EzyVet

SmartFlow

Job description

COVE Animal Health in Middletown, CT is seeking a Client Service Representative focused on Primary Care to join our veterinary team. You will greet clients, manage appointments, and assist with medication dispensing while delivering exceptional service in a fast-paced clinic.

Ideal candidates have customer service experience (preferably in veterinary settings), strong communication skills, and the ability to stay calm under pressure. Weekends and holidays may be required.