Client Service Representative 2nd Shift

COVE Animal Health; Middletown (CT); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Social events

Paid time off

Medical, dental, and vision insurance

Mental health focus

401(k) plan with employer match

Job summary

COVE Animal Health is hiring a Client Service Representative for the 2nd shift in Middletown, CT. You will be the first point of contact for clients, handling inquiries, scheduling, and ensuring a welcoming experience in a high-volume veterinary setting.

The role emphasizes empathy, clear communication, and teamwork with veterinarians and technicians to support patient care and clinic operations.

Qualifications

• Experience in a customer service role, preferably in veterinary settings.
• Strong verbal and written communication skills.
• Ability to stay calm and professional in stressful situations.

Responsibilities

• Deliver exceptional client service in a fast-paced veterinary environment.
• Assist clients in person and over the phone, guiding to appropriate services.
• Coordinate with veterinarians and staff to ensure smooth clinic operations.
• Maintain accurate patient and appointment records with attention to detail.

Skills

Customer service

Communication

Teamwork

Tools

EzyVet

Smartflow

Job description

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Client Service Representative - 2nd Shift

Description:
We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind, compassionate, and detail oriented Second Shift Client Service Representatives to join our fantastic team of veterinary professionals in our Specialty, Emergency and Primary Care practice in Middletown, Connecticut.

About You:
We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representatives who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

What to Expect:

• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethics and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

Anticipated Schedule:
5 days a week – 8-hour shifts - 3:30pm-12am
Weekends and Holidays are required.

Compensation:
Based on experience - $18.75 - $24.75 an hour

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

EEO Statement:

Pieper Veterinary/Cove Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.