2nd Shift Veterinary Client Service Specialist

COVE Animal Health; Middletown (CT); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Social events

Paid time off

Medical, dental, and vision insurance

Mental health focus

401(k) plan with employer match

Job summary

COVE Animal Health is hiring a Client Service Representative for the 2nd shift in Middletown, CT. You will be the first point of contact for clients, handling inquiries, scheduling, and ensuring a welcoming experience in a high-volume veterinary setting.

The role emphasizes empathy, clear communication, and teamwork with veterinarians and technicians to support patient care and clinic operations.

Qualifications

• Experience in a customer service role, preferably in veterinary settings.
• Strong verbal and written communication skills.
• Ability to stay calm and professional in stressful situations.

Responsibilities

• Deliver exceptional client service in a fast-paced veterinary environment.
• Assist clients in person and over the phone, guiding to appropriate services.
• Coordinate with veterinarians and staff to ensure smooth clinic operations.
• Maintain accurate patient and appointment records with attention to detail.

Skills

Customer service

Communication

Teamwork

Tools

EzyVet

Smartflow

Job description

COVE Animal Health is hiring a Client Service Representative for the 2nd shift in Middletown, CT. You will be the first point of contact for clients, handling inquiries, scheduling, and ensuring a welcoming experience in a high-volume veterinary setting.

The role emphasizes empathy, clear communication, and teamwork with veterinarians and technicians to support patient care and clinic operations.