Veterinary Client Services Lead | Front Desk Leader

Pieper-Veterinary-3; Middletown (CT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive PTO & holidays

Medical, dental, and vision insurance

Mental Health Focused Services

401(k) plan with strong employer match

Job summary

Pieper Veterinary in Middletown, CT is seeking a Client Service Representative Lead to guide the front desk team and ensure exceptional client and patient care. This hands-on leadership role covers training, daily operations, appointment coordination, medical record maintenance, and payment processing in a busy specialty, emergency, and primary care hospital.

The ideal candidate demonstrates strong communication and leadership skills, experience in a veterinary setting, and a commitment to

Qualifications

• Strong communication, leadership, and motivational skills (client-facing role).
• Knowledge of hospital/veterinary front-desk procedures and policies.
• Ability to supervise staff, mentor teammates, and coordinate cross-department tasks.
• Excellent organizational, verbal, and written communication skills.

Responsibilities

• Lead the client service team at the front desk, providing training and coaching.
• Coordinate appointments and manage medical records and payments.
• Serve as a liaison between departments to ensure patient and client needs are met.
• Ensure a welcoming, smooth daily operation and high-quality client care.

Job description

Pieper Veterinary in Middletown, CT is seeking a Client Service Representative Lead to guide the front desk team and ensure exceptional client and patient care. This hands-on leadership role covers training, daily operations, appointment coordination, medical record maintenance, and payment processing in a busy specialty, emergency, and primary care hospital.

The ideal candidate demonstrates strong communication and leadership skills, experience in a veterinary setting, and a commitment to