Veterinary Client Services Lead & Team Coach

Pieper Veterinary; Middletown (CT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive PTO

Medical, dental, and vision insurance

Mental Health Focused Services

401(k) plan with strong employer match

Job summary

Pieper Veterinary in Middletown, CT seeks a compassionate Client Service Representative Lead for our Specialty, Emergency, and Primary Care hospital. This is a full-time, on-site role guiding the client service team at the front desk, coordinating appointments, maintaining records, and handling payments with a patient- and client-centered approach.

The position emphasizes leadership, training, and cross-department collaboration to ensure exceptional service.

Qualifications

• Previous experience in customer service and leadership roles.
• Familiarity with veterinary terminology or willingness to learn.
• Excellent verbal and written communication with clients and staff.

Responsibilities

• Lead the client care team as a hands-on supervisor.
• Oversee daily operations at the front desk and ensure smooth service.
• Provide training and coaching to team members and disseminate new policies.
• Coordinate appointments, maintain medical records, handle payments, and perform admin duties.
• Collaborate with other departments to meet client and patient needs.

Skills

Strong communication

Leadership

Team motivation

Customer service

Organizational skills

Verbal and written communication

Problem solving

Tools

MS Office

Job description

Pieper Veterinary in Middletown, CT seeks a compassionate Client Service Representative Lead for our Specialty, Emergency, and Primary Care hospital. This is a full-time, on-site role guiding the client service team at the front desk, coordinating appointments, maintaining records, and handling payments with a patient- and client-centered approach.

The position emphasizes leadership, training, and cross-department collaboration to ensure exceptional service.