Veterinary Client Services Lead

COVE Animal Health; Middletown (CT); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical, dental, and vision insurance

401(k) plan with employer match

Job summary

Pieper Veterinary in Middletown, CT is hiring a Client Service Representative Lead to guide the front desk team in delivering outstanding client care for patients. This full-time, on-site role reports to the Client Service Supervisor and covers reception, scheduling, medical record maintenance, payments, and administrative support, with a schedule Tue-Sat 8:00am-4:30pm and holidays.

The ideal candidate combines strong leadership with excellent communication, empathy for clients and pets, and the

Qualifications

• Experience in a customer service and leadership role.
• Familiarity with veterinary terminology or willingness to learn.
• Excellent verbal and written communication with clients and staff.
• Strong interpersonal skills with warmth and empathy for pets.
• Ability to manage multiple tasks in a fast-paced clinic.
• Proficiency with MS Office and clinic software.

Responsibilities

• Lead client care team with training and coaching.
• Coordinate front desk operations and patient flow.
• Interface with other departments to meet client/patient needs.
• Maintain medical records and manage payments and administration.
• Provide reliable, compassionate customer service to clients.

Skills

Strong communication

Leadership

Customer service

Team mentoring

MS Office

Tools

MS Office (Word)

Job description

Pieper Veterinary in Middletown, CT is hiring a Client Service Representative Lead to guide the front desk team in delivering outstanding client care for patients. This full-time, on-site role reports to the Client Service Supervisor and covers reception, scheduling, medical record maintenance, payments, and administrative support, with a schedule Tue-Sat 8:00am-4:30pm and holidays.

The ideal candidate combines strong leadership with excellent communication, empathy for clients and pets, and the