Evening Veterinary Client Service Rep — Growth & Perks

Pieper Veterinary; Middletown (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Pet care discount

Uniform allowance

Job summary

Pieper Veterinary in Middletown, CT seeks a Second Shift Client Service Representative to join our Specialty, Emergency and Primary Care teams. You will deliver courteous client service, maintain calm handling emotional situations, and support front-desk operations in a busy hospital.

The role requires strong communication, empathy for clients and patients, and the ability to thrive in a fast-paced environment. Schedule is 5 days with 3:30pm-12am shifts, with weekends/holidays as required.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Must be 18 years or older to apply.

Responsibilities

• Provide courteous client service in a fast-paced environment.
• Assist veterinary staff with client flow and scheduling.
• Handle difficult conversations with tact and empathy.
• Communicate clearly with clients and staff to ensure smooth clinic operations.

Skills

Customer service

Calm under pressure

Communication skills

Team collaboration

Tools

EzyVet

Smartflow

Job description

Pieper Veterinary in Middletown, CT seeks a Second Shift Client Service Representative to join our Specialty, Emergency and Primary Care teams. You will deliver courteous client service, maintain calm handling emotional situations, and support front-desk operations in a busy hospital.

The role requires strong communication, empathy for clients and patients, and the ability to thrive in a fast-paced environment. Schedule is 5 days with 3:30pm-12am shifts, with weekends/holidays as required.