Evening Client Service Specialist — Veterinary Care

Pieper-Veterinary-3; Connecticut; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with strong employer match

Competitive PTO & holidays

Job summary

Pieper Veterinary in Middletown, Connecticut is seeking a kind, compassionate Second Shift Client Service Representative to join our frontline team, delivering exceptional client experiences in a fast-paced practice.

The role emphasizes clear communication, calm handling of stressful situations, and teamwork with veterinarians and technicians; familiarity with veterinary terminology is a plus, and experience with front-desk software like EzyVet or SmartFlow is welcome but not required.

Qualifications

• Experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet clients and manage front-desk operations in a high-volume clinic.
• Coordinate scheduling and patient flow for the specialty, emergency and primary care teams.
• Collaborate with veterinarians, technicians and staff to deliver high-quality client service.

Skills

Communication skills

Calm under pressure

Team player

Customer service

Veterinary setting knowledge

Tools

EzyVet

SmartFlow

Job description

Pieper Veterinary in Middletown, Connecticut is seeking a kind, compassionate Second Shift Client Service Representative to join our frontline team, delivering exceptional client experiences in a fast-paced practice.

The role emphasizes clear communication, calm handling of stressful situations, and teamwork with veterinarians and technicians; familiarity with veterinary terminology is a plus, and experience with front-desk software like EzyVet or SmartFlow is welcome but not required.