Lead Veterinary CSR & Front Desk Leader

Thrive Pet Healthcare; Mill Creek (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Pet adoption leave

Lyra Health mental health support

Continuing education opportunities

Job summary

Petcare Hospital and Wellness Center, a Thrive Pet Healthcare partner in Mill Creek, WA, seeks a Lead Veterinary Client Service Representative to guide our front-office team. This full-time role combines leadership with hands-on client service, focusing on delivering an exceptional client and patient experience in a busy hospital environment.

You'll mentor CSR staff, manage scheduling, ensure accurate records, and collaborate with veterinarians and the Practice Manager to uphold SOPs.

Qualifications

• Minimum of 3 years in a veterinary hospital or clinical setting.
• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexible schedule with willingness to support operational needs.
• Demonstrate good judgement and tact while working with staff and clients.
• Ability to lift 40 lbs. And able to sit and stand for long periods of time.

Responsibilities

• Lead, mentor, and support the CSR team.
• Assign daily responsibilities and ensure tasks are completed efficiently.
• Provide training, coaching, and feedback in partnership with the Practice Manager.
• Oversee front-office operations and scheduling.
• Maintain accurate client and patient records in the PMS.

Skills

Client service

Leadership

Communication

Organizational skills

multitasking

flexibility

Education

High school diploma

Tools

Vetspire

Job description

Petcare Hospital and Wellness Center, a Thrive Pet Healthcare partner in Mill Creek, WA, seeks a Lead Veterinary Client Service Representative to guide our front-office team. This full-time role combines leadership with hands-on client service, focusing on delivering an exceptional client and patient experience in a busy hospital environment.

You'll mentor CSR staff, manage scheduling, ensure accurate records, and collaborate with veterinarians and the Practice Manager to uphold SOPs.